Convert more collections into revenue by optimizing agent performance

 

Transparency

View comparisons of your top performers versus other team members

Analytics

Monitor your agents’ performance and identify trends week over week

Actionable insights

Receive tailored suggestions for actions to suggest to optimize team performance


Scale the most successful collection techniques to your entire team

Convert more of your collections team into top performers

 

Peer Coaching

Agents can review each others’ performance and calls to swap ideas for how to collect better through the use of outcome assessment and KPIs

Ongoing Training

Remove the guesswork as agents receive timely predictions and suggested actions that maximize collections

Reduce Turnover

Agents are automatically rewarded, coached and encouraged towards optimal performance