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Communication

Our engine consumes communications between agents and customers.

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Actions

Agents receive timely and actionable instructions at each step.

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Feedback

High quality feedback is provided after every interaction, reducing the skills gap between junior and senior agents.

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Data Driven Emotional intelligence

At OperantAI, we recognize that every customer’s situation is unique. Using principles from behavioural psychology, our agent navigates the uncertainty inherent in engagements with customers.

Our agent interprets communications from both parties, finds an optimal path via context from previous similar cases, and makes suggestions along the way to guide you to a positive outcome.

Your human agents receive immediate feedback on how well they performed, and management is informed of compliance risks automatically.

 

 

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Join our pilot program

Do you struggle with outstanding accounts receivable? Our agent automates recovery of most accounts, and coaches your agents to manage the difficult ones.


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